Attendance,
Cancellation and Substitution
Q: What if I register for a seminar, but then can’t attend?
A: If you cannot attend a seminar you can contact AMA in advance to
transfer to a future session, or you can send someone to take your
place. If you need to cancel your attendance, AMA will give you a
complete refund if you cancel more than three weeks before your
seminar begins. To cancel, simply call AMA’s registrar at
1-800-349-1935. If you cancel with less than three weeks’ advance
notice, you will be liable for the entire seminar fee. Once your
payment has been received, you may request a courtesy transfer to use
at any future AMA seminar of equal or lesser length. The courtesy
transfer must be used within one year of the date of your originally
scheduled seminar. In fairness to all attendees, if you do not attend
a seminar session for which you are confirmed and do not contact AMA
to cancel in advance, you will be charged the entire seminar fee.
Q: How do I use a courtesy transfer?
A: AMA grants courtesy transfers to people who cannot attend their
scheduled sessions. You can use a courtesy transfer for any seminar of
equal or lesser length than the original seminar. You must use your
courtesy transfer within one year of the date of your originally
scheduled seminar.
Q: What can I do if I’m unsatisfied with a seminar that I attended?
A: At AMA, we guarantee the quality of our seminars. In fact, 98% of
our participants say they would recommend the course they have taken
to their colleagues. If, for any reason, you are not satisfied with a
seminar for which you have paid, AMA will give you credit toward
another seminar of comparable price or will refund your fee. Please
call 1-800-349-1935.
Payments and Discounts
Q: How do I pay for a seminar?
A: For your convenience, you can pay in one of three ways.
By credit card: We accept
MasterCard, MasterCard SmartPay, Visa, Visa SmartPay, American
Express Cards, Optima, Discover, Diners Club and Carte Blanche.
Please note: If you write us an e-mail requesting
registration, please do not include your credit card information. We
will call you to obtain it.
By check: Make your check payable to “American
Management Association.” Then mail it to AMA, PO Box 169, Saranac
Lake, NY 12983-0169.
Bill me or my company: If you select either of
these options, we’ll send an invoice within 7-10 days of your
registration.
Q: Does AMA offer a team discount if I register
multiple people?
A: Yes, If you register 3 or more people for the same seminar session,
you will receive a discount of up to 10%. Please call 1-800-349-1935
for details and to register.
Federal Goverment
Discounts
Q: Do federal government employees receive GSA pricing in seminars?
A: Yes, Federal government employees are eligible for special GSA
pricing for many seminars. Call 1-800-349-1935
Seminar Leaders
Q: Who will be my seminar leader?
A: AMA seminars are led by senior executives, managers, authors,
educators, consultants, course developers...and even CEOs! To make
each seminar as practical, relevant and hands-on as possible, AMA
seminar leaders are selected from a pool of industry experts who have
been successful in the corporate world. Then, each leader undergoes
rigorous AMA training, as well as periodic evaluations by AMA practice
leaders. All this ensures that you will have a course leader who is
not only a skilled platform speaker, but also a top business
practitioner.
Seminar Hours and Attire
Q: What time does my seminar begin and end?
A: On the first morning, please arrive at 8:30 am to pick up your
registration packet and room assignment.
Seminars begin at 9:00 am and end at 5:00 pm, except on the last day.
On the last day, seminars that run the full day begin
at 9:00 am and end at 4:30 pm. Seminars that conclude with
half day sessions end at 12:00 pm.
Q: What should I wear?
A: Casual business attire is appropriate. Note: room temperatures may
vary so you may want to dress in layers.
Locations,
Facilities and Amenities
Q: How can I find the exact location of my seminar?
A: Once you register, you will receive a registration confirmation in
the mail that will contain the exact meeting location.
Lunch and Parking
Q: Do you offer food?
A: We ask that you make your own arrangements for eating. For your
convenience, our customer service staff is happy to give you
recommendations for places to eat. Lunch breaks are usually an hour,
but may vary.
Q: Do you provide parking?
A: AMA does not provide parking for seminar attendees.
AMA Federal Tax I.D. Number
Q: What is your federal tax I.D. number?
A: Our federal tax I.D. number is 23-725-9445.
On-Site
Q: Can I get your seminars delivered on-site?
A: Yes! Every one of AMA’s seminars can be tailored to the specific
needs of your organization and delivered on-site at the location of
your choice.
Seminar Materials and Additional
Resources
Q: Will I receive any materials at the seminar?
A: Yes! You’ll receive a seminar notebook that outlines course topics
and includes supplemental handouts, if appropriate.
Checking in with
Home and the Office
Q: How can I stay in touch with family and colleagues? How can
people reach me?
A: Phones are readily available and you’ll have time during periodic
breaks to make calls. In addition, our conference centers are equipped
with Web access so you can receive your e-mail. Finally, our
conference center staff will be happy to take messages or hold faxes
for you.
Professional Accreditation and
Continuing Education Units
Q: Can I Earn Professional Accrediation Credits
from AMA Seminars?
A: Yes, AMA seminars qualify for Continuing Education Units. Some
seminars also qualify for specific accrediations read on for details.
Q: What are Continuing Education Units (CEUs)?
A: Through the Continuing Education Unit (CEU) system, you receive
formal recognition for improving your management skills by completing
AMA seminars. Under the CEU system, one unit is awarded for completion
of ten hours of participation in an organized continuing education
experience that provides responsible sponsorship, capable direction
and qualified instruction. All of AMA’s seminars qualify for CEUs.
When you earn CEUs, you receive immediate
recognition for your career development efforts. A CEU Certificate
suitable for framing will be presented to you upon satisfactory
completion of the AMA seminar you have attended. You will also have a
permanent, confidential record of accomplishments kept by AMA.
Providing us with your Social Security number each time you attend a
seminar enables us to update your record on an ongoing basis.
The CEU System:
- Allows you to build a permanent record of achievement as you
take part in education or training to further your career.
- Provides a means for showing supervisors, personnel officers and
others an official summary of seminars you have completed as part of
your preparation for wider responsibilities and higher level
positions.
- Offers a means for giving official confirmation of your
completion of continuing professional education courses and seminars
to certification bodies, licensing boards and professional
societies.
Q: How many CEUs do I earn for my seminar?
A: The number of CEU credits is indicated at the bottom of your
seminar description Web page. This number corresponds to the number of
contact hours involved. You earn one credit for every ten hours of
instruction.
Q: How can I get a CEU transcript?
A: You will receive a CEU Certificate without charge after successful
completion of each qualifying AMA seminar.
After you have completed several such programs,
you may want to have an official transcript of your cumulative CEU
record. This will show the titles, dates and number of CEUs each AMA
seminar you have completed since the CEU system was adopted in January
1974. A transcript will be issued only at the personal request of the
individual whose record it contains. To obtain a transcript, or to
authorize sending one to someone else, call 1-800-349-1935.
Q: Do your seminars qualify for other professional accreditation
credits?
A: Yes, some of our seminars qualify for the following accreditations:
APICS - The Educational Society for Resource
Management
PDU - Project Management Institute
CPE - National Association State Board of Accountancy
CCM - Association for Financial Professional
CPS - International Association of Administrative Professionals
C.P.M. - Institute for Supply Management
CAS/CPD - The Institute for Corporate Real Estate
CEU - Continuing Education Units
If your seminar qualifies for any of these
credits, it will be indicated on the seminar description Web page.
